Frequently Asked Questions


Shipping, Order Tracking & Delivery


Cancellations and Modifications


Returns and Exchange

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice. Dona International House# 1/A, Road# 79, Gulshan-2, Dhaka-1212
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care. Why did the pickup of my product fail? We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 30 days from the date of delivery.For more details, please call our customer care.
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

Payments

We support the following payment options at Goneverland: Cash on Delivery (available in selected pin codes) Credit Card Debit Card Net banking Gift Card Wallet Mobile Banking
Goneverland's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between BDT 299 and BDT 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pin codes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options. Further, the COD limit for any user may get decreased to BDT 24,999, BDT1500, BDT0 basis on order rejection percentage and can be reset to BDT49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
If you do not see a COD option on your payment page, this may be due to one of the following reasons: Your order value may be less than BDT 299 or over BDT 49,999. Our courier partners may not support the Cash on Delivery option for your delivery address. You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds BDT 49,999, then the COD option will be disabled temporarily. For all Garments products COD limit is BDT 15,000
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your order BDT GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Following rules will govern whether or not additional GST will be applicable on the products purchased by you: GST applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offer BDT GST amount: If applicable, the amount of GST collected from customer depends on category Apparel/Clothing: Max 12% of net payable (MRP - product discount - coupon discount) will be collected from the customer. Footwear: Max 18% of net payable (MRP - product discount - coupon discount) will be collected from the customer. Home Furnishing: Min. 5% - Max. 28% of net payable (MRP - product discount - coupon discount) will be collected from the customer. Accessories/Other Categories: Max 28% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The amount of GST shown at the cart level is a mere estimate. The actual GST payable shall be determined basis the warehouse (based on availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of GST being lower than the estimate GST (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional GST paid by the customer would be duly refunded to the customer.
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Goneverland shipping policy.
Value added tax (VAT) is an indirect tax that is imposed on goods at each stage of production, starting from raw materials to final product and is added to a product's sales price. VAT has to borne/paid by the ultimate consumer of the product. If your order is fulfilled on or before June 30th 2017, VAT will be applicable on your order BDT
Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you: VAT applicability: For a product, if the fulfillment is done on or before Jun 30th 2017 and the total discount percentage is more than 19% of MRP, then VAT may be collected from customer. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offer BDT. VAT amount: If applicable, the amount of VAT collected from customer depends on category. Apparel/Clothing: Max 6% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The balance VAT amount payable to government will be borne by Goneverland. Footwear: Max 14.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer. Home Furnishing: Min. 5% - Max. 14.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer. Accessories: Max 14.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer. Other Categories: Customer doesn't need to pay any VAT. The amount of taxes shown at the cart level is a mere estimate. The actual taxes payable shall be determined basis the warehouse (based on availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of taxes being lower than the estimate taxes (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional taxes paid by the customer would be duly refunded to the customer.